Kathy Sisk
Telemarketing: Overcoming Fears
How To Do It The Right Way
Self paced
tutorials
You will be taught what the 3 primary fear points of your prospects are and how to use steps incorporated into your presentation designed to overcome their fears before they surface into early resistance and objections.
Once the fears are identified, techniques are given on how to overcome them and gain control of your presentation.
Losing control prevents agents from continuing and they end up spending more time dialing than presenting.
The objective is to help you with tools that engage your prospects, to remain in control of your presentation and spend quality time presenting your offer.
What is the need for this course?
Learn to understand the 3 fears of your prospects when prospecting so that your presentation will be more positive and productive.
Outbound calling has been around for decades; this high-tech - rapidly growing industry will be around for many decades to come! The good news is, those who have made a career out of it will be around for a while. The bad news is, CONSUMERS
Course Package
- 01 PPT
- 02 Documents
- 01 Online Test
Who should take this course?
- Anyone that uses the telephone as a marketing tool
- If you are selling, generating leads or appointment setting, this course is for you
- Call Center Agents
- Inside SALES
Agents
- Sales People
What makes your course unique?
- The instructor’s 40 years of hands-on experience of the do's and don'ts of cold calling
- The techniques used are proven and extremely non-threatening to the user and the prospect
Course Outcomes
On completion of the course, you will:
- Gain more awareness of your prospects’ fears and techniques on how to overcome them before they surface into early resistance and or objections
- Have greater control of your presentation while improving your overall calling experience
Certifications
- At the end of the 17 modules, you will receive a certification of completion from Kathy Sisk Enterprises, Inc
Language of instruction: English
- Learn to understand the 3 fears of your prospects
- Identifying those fears
- Learn how to deal with those fears
Kathy Sisk
Clovis, United States
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned international trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for Inbound and Outbound Call Handling.
She is a frequent speaker at top industry events and also contributes articles to many industry-related magazines as well as runs her own column in Connections Magazines called ‘Ask Kathy’.
Kathy is considered a ‘master strategist’ in the Call Center industry. She is both, motivational and inspirational, when she speaks and offers a wide range of information to all who have the pleasure of attending her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision of helping women and girls who have suffered sexual abuse is fulfilled by offering counseling, food, clothing, a safe-haven, job placement, and education.
All proceeds from her latest book ‘I’m Fat and Nobody Cares’, which discusses sexual abuse of women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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