Kathy Sisk
Module 7, The Bridge That Leads To The Selling Step
What is the need for this course?
During your Probing time (Module 6), your prospect is actively answering your questions. Once you have completed probing, prospects don’t remember exactly what they had said. Therefore, in this module (Restate Step 6) you will summarize the prospect’s responses, emphasize the important ideas your prospect gave you, and reflect them back in a more dynamic way. This allows your prospect to see their own expressed wants and needs from a fresh and objective perspective. Restating your prospects answers puts them on the outer circle looking into their needs, and, later in your presentation during your Trial Close, should your prospect respond negatively, you can reflect back to this Restate Step and hold them more accountable. Restating their answers is powerful and effectively leads you and your prospect into the selling step.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts of cold calling. The techniques used are proven and extremely non-threatening to the user and the prospect.
Course Package:
- 1 PowerPoint presentation
- 1 Online test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course?
Positive and negative restatements, Restate exercises, Create a deeper need before you restate, Steps to Create a Deeper Need, Create a deeper need exercises, Add more value to your offering through your restate.
Are there any prerequisites for taking this course? (Software, prior experience, qualification or certification required etc.)
Module 6, Effective Probing.
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Learn how to restate your prospect’s answers to your probes that is powerful and useful when selling your offer.
Language of instruction: English
- The Bridge
- Leads To The Selling Step
- Restate Step
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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