Kathy Sisk
Telemarketing: Effective Trial Close Techniques
Vital Steps In Trial Close
Self paced
tutorials
Effective Trial Close Techniques Module 9
What is the need for this course?
This is a vital step that gives the sales representative an opportunity one final time to highlight the positives from their selling step; focusing on the benefits the that the prospect would have the greatest interest in. This is also a good time, if you are selling a product or service to cover costs. If you are setting an appointment this is the time to share the benefits again that will motivate your prospect to agree to meet with you. The Trial Close will test how well you performed your presentation and if your offer seems valuable enough to your prospect to agree. If you get objections, this is the step you should get them and you want to encourage them. Your Trial Close is the step where you have the greatest control to overcome objections.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts of cold calling. The techniques used are proven and extremely non-threatening to the user and the prospect.
Course Package:
- 1 PowerPoint presentation
- 1 Online test
Are there any prerequisites for taking this course? (Software, prior experience, qualification or certification required etc.)
Modules 5 through 8.
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
What is a trial close? Why do we use a trial close? What are the functions in a trial close? The Trial Close encourages any hidden objections. Trial Close examples for selling and appointment setting campaigns.
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching.
What would be the outcomes of the course, once a learner completes it?
Learn to tighten up the sales process, bring forth hidden objections you can overcome after you attempt to Trial Close, You will have great control when objection handling and overall improvement of your calling experience.
Language of instruction: English
- The Functions
- Examples
- Rule-Of-Thumb
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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