Kathy Sisk
Telemarketing : Overcoming Objections
Interpreting, Narrowing, and Overcoming Objections
Self paced
tutorials
Overcoming Objections, Module 10
What is the need for this course?
Objections will surface, you need to be prepared to handle them. Objections give you an opportunity to continue strengthening your relationship with your prospect, selling your products, your services, your company, and your ideas. This Module will help you be more prepared when facing objections giving you the tools necessary to outweigh and overcome them giving you greater confidence when making outbound calls.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts of cold calling. Objections are broken down into a science so you understand what the objections really mean and the best techniques to overcome them while using customer service oriented responses.
Course Package :
- 1 PowerPoint presentaion
- 1 Online test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course?
How do diffuse your prospect’s negative statements, 6 objection interpretations you need to know before you attempt to overcome them, How to effectively narrow down and isolate objections, where and how do you stand strong with your prospect?, Identify real objections from smoke screens, Was your prospect listening ?If so how do you know that? What is your prospect really trying to tell you? The six methods to outweigh and overcome objections, How to combine your objection techniques that are more powerful, Common objection examples.
Are there any prerequisites for taking this course? (Software, prior experience, qualification or certification required etc.)
Modules 5 through 9
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Understanding objections and identifying the best objections techniques you should use that will give greater success in outweighing and overcome them. The module will improve objection handling process giving you a higher close rate.
Language of instruction: English
- Proper Objections
- How to Defuse a Negative Statement
- Interpretations and Expressions
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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