Kathy Sisk
Telemarketing : Post Close
Reinforcing The Commitment
Self paced
tutorials
The Post Close, Module 12
What is the need for this course?
Once you have received a commitment from your prospect, you need to reinforce or strengthen that commitment with a post close. Many agents are instructed,
“Close and get off quickly.” In reality, what they’re being told is, “Close and get off quickly, before prospects change their mind!” The Post Close will decrease cancellation, rescheduling, or no-shows. Post Close serves to overcome your prospect’s fear, “What have I done?”. If you have performed your presentation correctly you will not get resistance in your post close….you can post close with confidence!
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts of cold calling. Putting vital steps together that create a cohesive presentation generating higher productivity in your prospecting efforts.
Course Package :
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
A check list to consider when post closing, Examples of post closes, The Confirmation process, Disadvantages of confirming the same day, The 12 Step Overview, Tips to improve the learning process and Mastering the Steps.
Are there any prerequisites for taking this course? (Software, prior experience, qualification or certification required etc.)
Modules 5-11
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Generate a higher level of prospecting and selling confidence while improving you overall calling experience.
Language of instruction: English
- What Is Post Close
- Examples
- To Do's In A Post Close
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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