How To Confirm, Verify and Pass Calls, Module 13
What is the need for this course?
When it comes to outbound call handling, particularly in the realm of cold calling; setting appointments or generating sales, it’s vital to have a confirmation or verification department who can ensure the appointments and sales are qualified and customers have confidence they have made the right decision; doing so lessens cancellations and no shows and strengthens the appointment or sale. Properly conducting a confirmation/verification will reduce permanent cancellations and increase the strength of your prospect’s commitment. Additionally, when you are unable to overcome your prospect’s resistance, it’s vital to know how to effectively pass the call to someone who can. This module is an important aspect of your overall call handling experience.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts when handling prospects and customers.
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
Effective scripts on confirmations, verifications and passing calls. When an objection occurs in the process learn what to say to gain back your control. Example rebuttals, Verification in business to business environments, Steps to ‘Inform” when passing the call and How to effectively direct a passed call.
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Benefits of confirmation and the verification process, scripts are provided to guide you through the process, when you are unable to handle your prospect/customer steps to effectively pass the call to someone who can that keeps a positive reflection of you and your skillsets and your company. This module will help you be more prepared and improve your calling experience.
Language of instruction: English