For Your Information, Module 16
What is the need for this course?
This module will provide you with knowledge to give you an awareness of How to set goals, Implement time management, and Self-motivate and Increase motivation, Conduct effective listening evaluations and role-play sessions. This course helps you with basic information to help effectively manage your time and your self.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you. Additionally, this course is great for managers and supervisors to help implement the tools to their staff.
What makes your course unique?
Its 40 years proven methods when setting up and managing call center operations.
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People, Managers and Supervisors.
Does this course prepare learners for some examinations / certifications?
Should the learner complete the entire17 modules they will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
The Approach and Hook and various ways to use them, Methods of controlling your prospect, Know your goals and manage them, Tips on Time Management, Steps to increase your knowledge, the DEW Method for Success, What are the Biggest Time Wasters, Dialog examples of how to properly delegate, Tips for self-motivation, The Call Objective Planning Checklist, Tabulating Outbound Activities, Tabulation Form Example and Best times for prospecting.
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
You will be given vital information to increase your knowledge and awareness when setting goals, Implementing time management, and how to Self-motivate and Increase your motivation. This course will help you with basic information to effectively manage your time and your self.
Language of instruction: English