Let’s Role Play, Module 17
What is the need for this course?
When learning new concepts, you need to practice them prior to actual implementation. Role-playing is extremely effective for this. The course offer ideas to motivate role-playing, add fun, and offer challenging ways to keep role-playing interactive with willing participants. Cooperation is a key factor, and simulating actual calls is essential so that you have greater confidence when making outbound calls.
Who should take this course?
Anyone that uses the telephone as a marketing tool. If you are selling, generating leads or appointment setting this course is for you.
What makes your course unique?
Its 40 years of hands on experience of the do's and don'ts of cold calling.
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People, Managers and Supervisors.
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
Review of the Objection Techniques from Module 10, Create a positive and nurturing environment, Provide clear directions, Rules for role-playing, and Listening evaluation form examples.
Are there any prerequisites for taking this course? (Software, prior experience, qualification or certification required etc.)
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Motivate and encourage role-play as a daily practice, To make the most out of role play, improve the overall role play experience and outcome. Increase the agent’s confidence and success rate of their presentation skills.
Language of instruction: English