Listening Skills, Module 15 Part A
What is the need for this course?
There is a difference between Hearing and Listening. Hearing can happen without attention and understanding. It is the sound waves falling on the ears of the listener. Effective listening is paying attention and understanding the matter. Listening is very crucial to having perception of what has been said. When listening effectively you will have a better understanding of your prospect or customer enabling you to have greater control of your presentation.
Who should take this course?
Anyone that interfaces with prospects and or customers.
What makes your course unique?
It’s 40 years of hands on experience of the do's and don'ts of cold calling, selling and customer servicing.
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People, Customer Service Agents, Managers and Supervisors
Does this course prepare learners for some examinations / certifications?
Should the leaner complete the entire 17 modules they will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
Percentage breakdowns of Listening Efficiency, Why Should We Listen? Skills required for effective listening, The Five Styles of Listening, 8 Barriers to Listening, Effective listening responses, Methods that improve your listening
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Understanding good listening giving you more control of your presentation that improves your overall call handling and customer servicing experience.
Language of instruction: English