Kathy Sisk
Listening Skills Part A
Know the difference between Hearing and Listening
Self paced
tutorial
Listening Skills, Module 15 Part A
What is the need for this course?
There is a difference between Hearing and Listening. Hearing can happen without attention and understanding. It is the sound waves falling on the ears of the listener. Effective listening is paying attention and understanding the matter. Listening is very crucial to having perception of what has been said. When listening effectively you will have a better understanding of your prospect or customer enabling you to have greater control of your presentation.
Who should take this course?
Anyone that interfaces with prospects and or customers.
What makes your course unique?
It’s 40 years of hands on experience of the do's and don'ts of cold calling, selling and customer servicing.
Course Package:
- 1 PowerPoint Presentation
- 1 Online Test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People, Customer Service Agents, Managers and Supervisors
Does this course prepare learners for some examinations / certifications?
Should the leaner complete the entire 17 modules they will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
Percentage breakdowns of Listening Efficiency, Why Should We Listen? Skills required for effective listening, The Five Styles of Listening, 8 Barriers to Listening, Effective listening responses, Methods that improve your listening
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
Understanding good listening giving you more control of your presentation that improves your overall call handling and customer servicing experience.
Language of instruction: English
- Why should we listen?
- Identify the 3 levels of listening
- Know what skills are required
- Have an understanding of the Five styles of listening
- Address the Filters that influence listening
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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