Kathy Sisk
Module 4 The Power of Words
A ship travels across the ocean; its course is controlled by a very small rudder. Your tongue is like that rudder; its small, but it controls the words that come out of your mouth. Our words greatly influence the course of our life—from our relationships to our career. Words are powerful! What we say counts and how we deliver them is vital. In this training you will learn words that are negative and irritating to your listeners. You will be given alternatives that will help you to change what you say with a more positive and proactive approach. You will be able to use this information not only in the workplace, but at home with your family and friends. When we are careful with what we say and how we say it, we can make a difference and turn what could be a negative situation into a more positive outcome.
What is the need for this course?
Learn to understand that your words matter and how you can create more interesting communication and selling statements with your words. When prospecting you only have your words, make them more effective to win your prospect over.
Who should take this course?
Anyone that interfaces with people that need to improve their level of communication and use of words.
What makes your course unique?
The course goes into negative words and then gives positive word replacements. Additionally, this course provides phrases that create interest to the hearer and helps the learner to avoid negative and irritating words and phrases. This course provides alternatives for more effective communication.
Course Package :
- 1 PowerPoint Presentation of 50 slides
- 1 Online test
Who would be target audience for the course?
Call Center Agents, Inside Sales Agents, Sales People… Basically anyone who wants to improve their communication skills.
Does this course prepare learners for some examinations / certifications?
At the end of the 17 modules the learner will receive a certification of completion from Kathy Sisk Enterprises, Inc.
What topics would you cover in this course? (Please provide a detailed breakdown of topics/ chapters)
Emotion Impact Words, Negative Influence Words, Words that describe Positive Qualities, Words that Loses its power and confidence, Words that Create Positive reactions and interaction, Action Verbs designed for Marketing and Sales and Accounting and Finance, Power Words from A to Z.
Would there be a book / study material recommended as part of the course?
Everything is on the PowerPoint for the learner that includes audio teaching
What would be the outcomes of the course, once a learner completes it?
To gain more awareness of their words and how it can change the way others perceive you.
Language of instruction: English
- Importance Of Our Words
- Use Of Right Words
- Emotion In Words
Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California. Kathy is a world-renowned International trainer and consultant, and has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. She is a published author of many manuals and books in her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines as well as her own column in Connections Magazines called, “Ask Kathy”. Kathy is considered a “master strategist” in the Call Center industry. She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars and workshops.
She has opened several other successful businesses, including her latest project, Butler Web and Design, which she and her son started together. Butler, also located in Clovis, has won a number of awards for highest-level integrity, fastest growing medium business and customer appreciation.
Kathy is not only an entrepreneur in the business sense, but is also the founder of an international non-profit organization called Restoration Life Foundation, where her vision helping women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education. All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.
Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, and fearless.
Schedule & Syllabus
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